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Lorraine Yap
Job experience
Cotton On
Permanent Retails assistant [August 2018-August 2019]
-Product promotion
-Customer Service
-Cashier
-House Keeping
While working at Cotton On, I have equipped myself with product knowledge skills to effectively recommend and promote products to customers to increase sales. Additionally, I am fluent in both English and Chinese allowing me to effectively communicate with customers to provide good customer services. I am trained to work in stressful environments especially during peak periods. I am equipped with conflict resolution management skills to ensure quality customer service to maintain the business reputation
American Eagle
Retails Assistant [November 2017- January 2018]
-Product promoting (Recommending and sales of the product)
-Customer Service
-Housekeeping
My main role was to promote and sell apparel to customers, I had to recommend and advertise the product to suit their likings in order to increase sales. I am able to effectively communicate with the csutomers and recommend them the suitable products to their likings.
Star360
Retails Assistant
-My main role was to promote sales of shoes and with my experience, I am able to promote and recommend suitable products to the customers based on my product knowledge.
- I have contributed to this company through actively communicating with the customers to promote the products and provide good customer service to create customer loyalty to the store.
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